The Consumer Protection Plan
Practical admin support when life gets messy.
The Consumer Protection Plan gives members a Premium Vault plus a case system for common admin-heavy problems: complaints, cancellations, contract questions, escalation routes, scam incidents and beneficiary support.
Consumer Rights Benefit
Guidance with everyday consumer problems such as faulty goods, poor service, incorrect billing, refund delays and repair or replacement disputes.
Contract Review Benefit
A plain-language admin review of key terms before you sign or renew, with attention to cancellation rules, debit orders, auto-renewals and penalties.
Complaint and Cancellation Benefit
Support to organise a cancellation or complaint so the request is clear, dated, documented and easier to follow up.
Escalation Assist
Help identifying the next escalation route when a supplier is not responding, including provider escalation channels and relevant complaint bodies.
Fraud and Scam Support
A first-response admin checklist to help you preserve evidence, record what happened, and notify the right bank, platform or service provider.
Beneficiary Assistance
Support for nominated family members when they need to understand where important documents, policies and provider details are stored.
Vault Update Support
Ongoing admin help to keep your Vault useful as your family, employment, policies and contact details change.
How cases work
Clear requests, clear records, clear next steps.
Submit the request from your member dashboard or through your reseller.
ClaimCo checks the benefit type, scope, information needed and payment status.
The admin team records the next action, tracks progress and keeps the case history in one place.
What ClaimCo does not do
ClaimCo does not act as your lawyer, broker, financial adviser, insurer or representative. We help organise, record and escalate admin matters, but outcomes depend on the facts, providers and applicable rules.